Customer service is essentially the transaction of delivering a service to customers while they purchase (before, during or after). This service would enhance the satisfaction of the customer’s experience, and keeping high levels of satisfaction is a vital factor to ensure a long life spam of any business. The importance of customer service can change […]

Have you ever heard about the word outsourcing? Are you familiar with this business solution? Do you know if it is compatible with your business model? Can Outsourcing reduce cost? Why big companies outsource? Before we can answer all those questions we would need to understand what outsourcing means. We can define it as an […]